Warranty

Moissanite Gemstone Warranty

Limited Lifetime Warranty on Motem Moissanite Gemstones

Every piece of MotemJewelry Moissanite jewelry is created to make a lasting impression. For this reason, all MotemJewelry Moissanite gemstones are covered by our Limited Lifetime Warranty. 

We handcraft each piece with peace of mind that your gemstone will maintain its optical properties as long as you own it. Our Limited Lifetime Warranty covers all changes to the optical properties of your MotemJewelry  Moissanite gemstone. This includes the stone’s clarity, color, and brilliance. On top of knowing that your MotemJewelry Moissanite is ethical and eco-friendly, you can be sure that you will enjoy it for your whole lifetime. Each purchase includes a Certificate of Authenticity & Limited Lifetime Warranty card. 

Below are the terms and conditions involved in Motem Moissanite’s Moissanite Limited Lifetime Warranty:

Limited Lifetime Warranty Terms & Conditions
  • The Limited Lifetime Warranty is applicable to all Motem Moissanite moissanite gemstones (including loose moissanite gemstones and moissanite gemstones that are part of jewelry pieces)
  • The Limited Lifetime Warranty covers all changes to optical properties (clarity, color, and brilliance) of the moissanite gemstone
  • The Limited Lifetime Warranty is automatically applied to each Motem Moissanite purchase and is only available to the original purchaser, for their whole lifetime
  • Clients must keep their original receipt of purchase in the event of a claim 
  • The Limited Lifetime Warranty does not cover theft or loss of the stone
  • The Limited Lifetime Warranty does not cover damage due to abuse or misuse of your Motem Moissanite gemstone
  • The Limited Lifetime Warranty does not cover scratches, cracks or dents in your moissanite gemstone due to wear and tear damages
  • Any alterations or treatments to the Motem Moissanite gemstone will void the the Limited Lifetime Warranty

Limited Repairs outside of the Limited Lifetime Warranty and Lifetime Manufacturer Warranty

Any flaws and/or damages outside of the Limited Lifetime Warranty and Lifetime Manufacturer Warranty will be assessed by the Motem Moissanite Team. Based on the Motem Moissanite Team’s evaluation, clients will be provided repair options (on a case by case basis) and a quote for the work. The client is responsible for all shipping fees incurred when sending the ring to and from Motem Moissanite for repair.

Questions or concerns about your Warranty? Contact us

We want to ensure your piece of Motem Moissanite jewelry will make an impression that will last a lifetime. Please feel free to contact us if you have any further questions or require additional information about our Limited Lifetime Warranty and Lifetime Manufacturer Warranty.